On Jan 10th 2014, we had a return flight from Miami to Seattle. This was a direct flight which must have been 6.5 hrs. We boarded about thirty min late, only to listen to through the captain that we were continue to waiting for gasoline and still didn't have affirmation as to when, but that it will consider at least 20 min to refuel. At last just after one hour about the airplane, we had refueled, only to listen to that an armrest was damaged and we were being looking ahead to a mend. We had been around the system for one.five hrs, prior to acquire-off. WHY, would you board travellers on that lengthy of a flight Ahead of refueling, Particularly not obtaining an ETA for that fuel?
just an e mail apologizing for your inconvenience because of the delayed flight would have been all I preferred from another person in the operations.
I attempted calling AA for restitution and gained a “form letter†apologizing for my knowledge.
I have built 3 makes an attempt to Speak to shopper service through email messages relating to a recent Intercontinental flight through which I had issues with not only the preferred seats that i did not get, but the Awful purchaser service during which my sister And that i been given. She was discriminated from for becoming to major for being served food since the tray couldn’t come down Hence the flight attendant mentioned he couldn’t feed her. When there were open seats, and we might have been improved accommodated, in its place we have been place near the windows and caught there with toddlers.
On 7/19/2013 I flew by way of American airlines from Columbus Ohio to Las Vegas Nevada. We had a layover in Dallas Tx, at your Fort Really worth airport. I'd the worst expertise I've ever had with the American Airlines representatives there and After i referred to as purchaser service they have been no help either. First, a single of the representatives sent us to the wrong gate; I needed to ask a representative the place our flight would be departing from since a gate quantity wasn't on my boarding pass. We went towards the gate instructed and ended up despatched to the incorrect gate, considering the fact that we were being at the incorrect gate we did not hear our departing flight information and facts producing us to miss our flight. We went into the counter asking for a standing of our flight since we experienced heard almost nothing, one particular AA attendant with the station was not willing to seem nearly anything up for the reason that she was typing or accomplishing something else. I spelled out to her that it was significant since we could pass up our flight. She didn’t treatment. Although there was a lengthy line of people waiting around to talk to the only real AA rep offered. I waited in line for so long as I could, I then observed an AA consultant walking by and I finished her for help, she said there was nothing she could do and sent us to another AA desk. We went to that desk and we were being told our aircraft was suitable there outside the house getting ready to acquire off and that they'd not allow us to around the plane mainly because whenever they known as the AA Reps over the aircraft and question them to anticipate us it helps make Most people nuts?
Member. I made available to purchase the seats because I made use of the majority of my miles on this getaway. I don’t comprehend whenever I fly American I have difficulty’s.
My spouse And that i experienced a flight leaving Richmond Virginia with a ultimate destination of Seattle Washington. We are acquainted with traveling and experienced flown other airlines earlier that 7 days likely to and from numerous Places. We experienced all our facts and went to utilize the American Airlines kiosk to print our boarding passes. The kiosk didnt request if those people who are flying are military services staff so we started off above and waited in line to talk to some representative with the counter. After we were being up within the counter we advised a lady driving the counter that my partner is in the military services and we had two luggage to examine in. Thats whenever we ended up educated that our bags where above pounds and it would be 250$ added. We requested to the Woman to show us exactly where the package pricing is written. She was unable to offer that facts and went on to tell us we could look it up ourselves. My partner who's enlisted while in the U.S. Coast Guard has not had to pay for extra or any amount for baggage, on orders or particular. My partner gave her the 250$ and that's in the event the agent we had been speaking with soon turned pretty impolite and threatened to terminate our full flight.
I've to confess which i was selfishly delighted to have the ability to ebook my flight prior to all of your other shoppers and that the agent was able to eliminate the charges.
I would like a credit rating for the flight we skipped from Phoenix to Spokane. We missed the flight because it took us so very long to get thru customs. We were traveling from Mazatlan and going thru customs in Phoenix.
On Oct 20th of this 12 months I'd the unlucky chance to fly American Airways from Myrtle Beach front to Jackson with the final leg remaining from Washington the Jackson. This was an 8 pm flight (AA3879) which ought to have been a tranquil and somewhat comforting flight At the moment of night time but was was pure distress by a impolite and unhelpful attendant. I didn’t get her name due to the fact her tag was turned backward but since she was the only real attendant over the aircraft her id shouldn’t be also tough to kind out. As I produce this I understand the futility of my criticism for the reason that I'll occur off sounding like a disgruntled passenger who exaggerates a story to produce some extent. Be that as it could, I will tell you what occurred being aware of the fellow sitting down beside me plus the ladies over the aisle can verify what I say. The two ladies across the aisle perform with me and as we deplaned made the comment that “she undoubtedly experienced it in for yourselfâ€. I regulate a Particular investigations unit for an insurance company. We had long gone to Myrtle Beach to get a seminar and needed to return through Washington. Our flight wasn't whole but was most likely eighty to eighty five % of capability. I had the aisle seat of 10C. My seatmate was a pleasant younger gentleman that I'd personally describe as durable. He was about five foot nine inches and weighed 350# or so. He did all he could to confine himself to his Place allowed but some points just don’t do the job. The middle armrest not simply would not appear down but could not even be noticed because it was midway of his ideal shoulder. Even though I'm not big, I'd to sit down at an uncomfortable angle to fit within the seat simply because his ideal side would've been powering my remaining shoulder if I attempted to sit Usually in the seat. My plan was to verify the aircraft experienced boarded In order not to receive some other person’s seat then shift to navigate to this site a more comfy seat. I'd my eye on the window seat two rows up which was an exit row. A smallish Woman sat from the aisle seat and we would have all been comfy. Here is wherever factors disintegrate. As I was waiting for the doorways to close I had been looking up the aisle and recognized the attendant go about to Stacy Pickering, our condition auditor who I occurred to be aware of, and say something to him and movement to an empty row quite a few rows driving him. He thanked her and acquired up to move to your seat the attendant pointed him to. I read the doors close and a couple of minutes afterwards the attendant walked towards the again And that i requested In the event the aircraft was completely boarded.
I flew to Ireland on 9/15/fifteen and returned on nine/twenty five/fifteen. This was my first Global flight and my initial time to fly in a few years. The personnel were pleasant as well as food stuff was great. Comfort and ease on the way above was Alright as I'd an aisle seat but was in the midst of five seats on the return flight and the individual’s chair in front of me was all the way again (appeared a bit further more again than some) and I had been unable to look at films as it was way too shut and could barely put my tray down to try to eat. When returning, I stored watching for my bag and it just wasn’t there so went on the counter and request.
I way too had an complete nightmare of a flight with them. I loaded out their 1500 word complaint variety by slicing it all the way down to the point that even I did not have an understanding of what I had undergone.
ok…I not long ago bought a ticket to fly solo to see my loved ones! YAY…. I study the wonderful print, and clicked on all baggage costs to discover if there can be any.
The baggage service (which wasn't American airlines) called me at 2am to allow me to know they would be bringing my bag out to my house!!!